1. Agreement to Terms
By accessing or using the services provided by Adzy.ae, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services
Adzy.ae provides the following services:
- AI-Powered Paid Advertising (Google Ads, Meta Ads, TikTok Ads, LinkedIn Ads)
- Social Media Management and Content Creation
- Digital Marketing Strategy and Consulting
- Analytics and Performance Reporting
3. Client Responsibilities
As a client, you agree to:
- Provide accurate and complete information necessary for service delivery
- Grant necessary access to advertising accounts and social media platforms
- Review and approve content before publication when required
- Make timely payments according to agreed terms
- Comply with all applicable laws and platform policies
4. Payment Terms
Payment terms will be outlined in individual service agreements. Generally, we require an upfront deposit before commencing work, with the balance due upon completion or as per the agreed payment schedule. Late payments may result in service suspension.
5. Intellectual Property
Upon full payment, clients receive rights to use deliverables created specifically for them. Adzy.ae retains the right to showcase work in portfolios and case studies unless otherwise agreed in writing. We respect third-party intellectual property rights and expect our clients to do the same.
6. Confidentiality
We maintain strict confidentiality of all client information, business strategies, and data. We will not share your confidential information with third parties without your consent, except as required by law.
7. Limitation of Liability
Adzy.ae shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount paid for the specific services in question. We do not guarantee specific results from advertising campaigns, as performance depends on various factors beyond our control.
8. Termination
Either party may terminate the service agreement with 30 days written notice. Upon termination, the client is responsible for payment of all services rendered up to the termination date. We will provide reasonable assistance in transitioning accounts and assets back to the client.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be resolved in the courts of Dubai, UAE.
10. Contact
For questions about these Terms, please contact us at hello@adzy.ae or via WhatsApp at +971 58 500 3219.
11. Refund Policy
Our refund policy is designed to be fair to both parties:
- Setup fees and strategy work are non-refundable once completed
- Ad spend budgets paid to platforms (Google, Meta, etc.) are non-refundable
- Monthly retainer fees may be refunded on a prorated basis if services are terminated mid-month
- Refund requests must be submitted in writing within 14 days of the issue arising
- We reserve the right to review each refund request on a case-by-case basis
12. Warranties and Disclaimers
While we strive for excellence, Adzy.ae provides services "as is" without warranties of any kind, whether express or implied. We do not guarantee specific results, rankings, conversions, or ROI from our marketing services, as these depend on multiple factors including market conditions, competition, budget, product quality, and platform algorithms beyond our control. However, we commit to using industry best practices and working diligently towards achieving your marketing goals.
13. Force Majeure
Neither party shall be liable for any failure or delay in performance due to circumstances beyond reasonable control, including but not limited to acts of God, war, terrorism, pandemics, government restrictions, internet failures, or platform policy changes. In such events, the affected party will notify the other promptly and attempt to resume performance as soon as reasonably possible.
14. Platform Policy Compliance
Clients must comply with all advertising platform policies including but not limited to Google Ads policies, Meta advertising policies, TikTok advertising guidelines, and LinkedIn marketing solutions policies. Clients are responsible for:
- Ensuring all content, products, and services advertised comply with platform policies
- Maintaining valid business licenses and certifications required by platforms
- Providing accurate information about products, services, and business operations
Adzy.ae is not responsible for account suspensions or policy violations resulting from client-provided information or non-compliant business practices.
15. Amendments
We reserve the right to modify these Terms of Service at any time. Material changes will be communicated via email to active clients at least 30 days before taking effect. Continued use of our services after changes constitute acceptance of the modified terms. If you do not agree with the changes, you may terminate the service agreement as outlined in Section 8.
16. Contact
For questions about these Terms, please contact us at hello@adzy.ae or via WhatsApp at +971 58 500 3219.